Privacy Policy
Effective Date: January 1, 2026
NervEase Lab, Inc. ("we", "us", "NervEase Lab") respects your privacy. This policy describes what information we collect, why we collect it, and your rights regarding your data.
1. Information We Collect
- Order information: name, shipping address, billing address, email, phone number, payment method (processed by our PCI-compliant payment processor - we never store card numbers on our servers).
- Account information: email and password if you create an account.
- Communication: emails, support tickets, and review submissions.
- Usage data: IP address, browser type, pages viewed, referring URL, collected via cookies and standard server logs.
2. How We Use Your Information
- Fulfill and ship your orders
- Process payments and prevent fraud
- Provide customer support
- Send transactional emails (order confirmations, shipping updates, refunds)
- Send marketing emails (only with your opt-in - you can unsubscribe at any time)
- Improve our website and product offerings
3. We Never Sell Your Information
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We share data only with: (a) our payment processor, (b) our shipping carriers, (c) our email service provider (with your opt-in), and (d) when legally required.
4. Your Rights (CCPA / GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, email privacy@nerveaselab.com. We will respond within 30 days.
5. Cookies
We use essential cookies for cart and checkout functionality, and analytics cookies (with your consent) to understand how visitors use our site. You can opt out of analytics cookies via our cookie banner or your browser settings.
6. Data Security
We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 for data at rest. Despite our best efforts, no method of transmission over the internet is 100% secure.
7. Children's Privacy
NervEase products are intended for adults 18+. We do not knowingly collect data from children under 13.
8. Changes to This Policy
We may update this policy occasionally. Material changes will be communicated via email to registered customers and via a banner on this page.
9. Contact
NervEase Lab, Inc. · 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801 · USA
📧 privacy@nerveaselab.com
📞 1-855-637-8327